FAQs
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General
General
We've registered as a charity on the platform - what happens next?
Once you register, your account will need to be verified. We will update you if we need more information and when the verification checks are complete.
What verification is carried out on our charity for approval?
We carry out a number of verification checks to ensure that you are a registered charity and that the person who is making the application represents the charity. We may also be in touch for additional information and documentation. Please supply any requested information or documentation as quickly as possible to speed up your application. You will be notified once the checks have been carried out and you will be invited to continue onboarding.
Our charity has been approved, what happens next?
Once your charity is verified, you will need to log into your Charity Dashboard to complete the onboarding process. Support is available with this from our Charity Support Team contact@shamaazi.com.
What are Donor Advised Funds (DAF) and how do MyTenNights and MyTenDays use them?
We have partnered with a network of Donor Advised Funds (DAF) around the world to increase financial security for our charity partners and improve visibility for our donors. We aggregate all donations made during each campaign into a central account at the Shamaazi Foundation, which sits under a Donor Advised Fund (DAF) partner, specific to your country. When you initially register with us, the DAF in your country may be in touch with you directly to talk you through their requirements to ensure all their due diligence is completed fully.
When do payouts happen?
The DAF in your country will be in touch post campaign to arrange the transfer of funds. Be prepared to provide information about how the funds raised through the MyTenNights and MyTenDays platforms will be distributed and how they will be used to benefit your charity, before the funds are onward gifted.
Are there any 3rd party fees associated with Donor Advised Funds?
For all non-UK charities, there will be an additional 3rd party fee associated with the DAF arrangement. They are as follows (in your local currency):
Australian charities
5% for the first $150,000 AUD
3% for the next $500,000 AUD
1% for the next $650,000 AUD
0.5% for amounts over $1.3m AUD
US charities
5% for the first $100,000 USD
3% for the next $400,000 USD
1% for the next $500,000 USD
0.5% for amounts over $1m USD
Canadian charities
3% flat rate for all donations received.
This 3rd party fee will be deducted by the DAF before the funds are onward gifted to you post-campaign.
There is a cost for UK registered charities, which will be absorbed by MyTenNights and MyTenDays for the 2023 Ramadan campaigns. UK registered charities will not need to cover this cost.
Are there any other fees to pay?
Stripe is our payment provider. Where donors have not covered the variable fee Stripe charges for processing payments, these fees will be deducted from your donations. Stripe fees may vary for each region. Stripe fees are taken first, and will be charged on your donation at source.
We recommend suggesting to your donors that they pay these fees to ensure your charity receives the maximum amount of donations.
Do we share donor data with charities?
In compliance with GDPR, we only share data that is consented by donors. If donors do consent, you will receive all relevant donor data with your report download at the end of the campaign. If they do not consent, their information will not be shown in the reports.
Our Homepage Charity partners can also obtain further data on donations subject to signing our Data Protection Agreement.
What donor data can the charities expect to receive from us?
We will share the following data with you, subject to consent preferences from donors:
- Donation amount
- Donation cause
- Tax preference
- Marketing preference
- Email address
- Country
- First name
- Last name
How will we receive donor data?
You will be able to download reports from your Charity Dashboard. These will be made available no sooner than 14 days from the end of the campaign.
What do the fields on the donor data reports mean?
Please refer to our Report Fields guidance here.
Tax Receipts
During the process of automating the donations, we ask donors to indicate their personalised preferences (including whether you would like to receive a tax receipt).
All tax receipts will be issued by our DAF partners, not your charity. This is because the donation is technically being made to the DAF, and being onward-gifted to your charity. Your donors will still see that their donation is being made to your charity, yet it will also be clear to them that the vehicle through which this is happening is the said DAF partner.
All non-UK donors will receive tax receipts from our DAF partners before the end of the tax year. They are also able to request these from our Donor Support Team at any time after the campaign has ended.
UK donors are able to receive tax receipts upon request.
Are donor payments secure?
Yes. We take security seriously and meet the security standards of the EU PSD2 directives. All our payments are processed through our payment provider, Stripe. We do not store any card details on our database.
We can't remember our password - How can we log in?
The Charity Dashboard does not require you to set your own password. Instead, a one time password for your account is issued each time you want to log in. Click here, enter the email address you used to register last year. A pass code will be sent to you. Please note the password can only be used once and does expire if not used within 15 minutes.
What is MyFridays?
MyFridays is an online platform that automates your donations to make a difference every single Friday throughout the year.
Is MyFridays a registered charity?
No. We are a private limited company.
Is MyFridays independent?
Yes.
How does our charity contact MyFridays for further support?
If your question is not answered here, please email our Charity Support Team atcontact@myfridays.com
What is MyTenNights?
MyTenNights is an online platform that automates your donations over the last ten nights of Ramadan, so that you never miss giving on Laylatul Qadr again. MyTenNights is owned and run by Shamaazi, a fintech-for-good company that builds culture shifting technologies that empower people to make good of their money.
Your donors schedule their donations once, they then receive a confirmation each night that their donation has been taken.
Over the last 6 years, we have worked with many of the world’s leading charities, such as Islamic Relief, Cancer Research, Save The Children, Muslim Aid, Barnardos etc. Over 250,000 donors have used us to automate their payments, across 140 countries, raising tens of millions for our partner charities. 97% of our partners have returned year on year.
Which charities has MyTenNights worked with before?
We have worked with 100s of charities all over the world. Charity partners include Islamic Relief, Barnardos, Penny Appeal, Islamic Help, Read Foundation and Orphans In Need.
What is the Multi Charity option?
We launched the Multi Charity option as a direct response to donors' request and demand for greater transparency & accountability with regards to funds raised via MyTenNights. Here’s how it works…
At the sole discretion of the MyTenNights board, funds from the ‘multi-charity’ option money will be awarded to charities that have displayed and continue to display the highest level of clarity, transparency, accountability, and impact, in relation to the funds raised through MyTenNights.
Charities will need to be registered and participating on MyTenNights in order to be considered as a recipient.
How to qualify for Multi-Charity Funds
Charities may qualify to receive a grant from the Multi Charity Pot if they satisfy the following criteria:
- They have been punctual in providing feedback when requested by MyTenNights
- The feedback they have provided has been consistently high quality feedback
- They have specific projects funded largely or fully by MyTenNights
- They have had live campaigns on MyTenNights for at least two consecutive years.
Once a charity demonstrates all the above, they may be considered by MyTenNights' board for an allocation of the multi charity pot. The decision for allocations is entirely at the discretion of the board, and certain exceptions may arise depending on the needs assessment at the time.
Our Charity has previously used MyTenNights or MyTenDays. What do we need to do to join this year?
Please visit www.charity.shamaazi.com. You can log into your Charity Dashboard using your credentials from last year. You do not need to set up a new account. Once you have logged in, you should see a MyTenNights card. Click Join and you will be prompted to set up your Causes. Please also ensure all existing details in your account are up to date and accurate. If you are not able to access the MyTenNights card, please get in touch with our Charity Support Team who will be able to assist you with this.
We have not used MyTenNights or MyTenDays before. How can my charity sign up for the next campaign?
Please visit www.charity.shamaazi.com and click Register.
What is the url to our unique donation page?
If you wish to send your donors directly to your donation page, your link willusually be in the format - www.mytennights.com/YOUR-CHARITY-ID-HERE You can locate your Charity ID when you log into the Charity Dashboard.
How can my charity feature on the homepage of MyTenNights?
The Homepage Charities are invited to participate in the MyTenNights campaign each year and are primarily the top 10 best performing charities (in terms of donor count) from the previous campaign. We may, at our own discretion, add additional criteria to make the selection process more fair going forwards; such as rewarding charities that provide consistent and high quality feedback with the higher slots on our site.
How do we install the widget on our website?
Please visit here for full instructions on how to install the widget onto your website.
When will our charity page go live?
Your page won’t go live until the campaign launches to donors, which is usually 1 week before Ramadan. Once the campaign is live, your charity page will only be visible if you have at least one active campaign set up for MyTenNights.
How can I manage my charity’s account with MyTenNights?
You can view and manage your campaign from your Charity Dashboard at www.charity.shamaazi.com.
Can MyTenNights help our charity with marketing?
We will send you a marketing guide that is filled with our guidance on best practices to optimise your results on MyTenNights.
Does MyTenNights offer match funding for charities?
Yes. Homepage Charities will also feature on Givematch’sRamadan campaign. Givematch will be integrated on the charity’s checkout for the entire Ramadan 2023 period. Match funding credit will be provided by Shamaazi.
Is MyTenNights GDPR compliant?
Yes. Please read more about how we process and protect donor data here.
Where can I read your Terms and Conditions?
You can find our Charity Terms and Conditions here.
Where can I read your Privacy Policy?
You can read our privacy policy here.
Is MyTenNights a registered charity?
No. We are a private limited company.
Is MyTenNights independent?
Yes.
How do I contact MyTenNights for further support?
If your question is not answered here, please email our Charity Support Team at contact@shamaazi.com.
What is MyTenDays?
My Ten Days is an online platform that automates your charitable donations during the first ten days of Dhul Hijjah. With their Sadaqah and Zakat taken care of, they’ll never miss giving on the 10 best days of Dhul Hijjah!
What is the Multi Charity option?
We launched the Multi Charity option as a direct response to donors' request and demand for greater transparency & accountability with regards to funds raised via MyTenDays. Here’s how it works…
At the sole discretion of the MyTenDays board, funds from the ‘multi-charity’ option money will be awarded to charities that have displayed and continue to display the highest level of clarity, transparency, accountability, and impact, in relation to the funds raised through MyTenDays.
Charities will need to be registered and participating on MyTenDays in order to be considered as a recipient.
How to qualify for Multi-Charity Funds?
Charities may qualify to receive a grant from the Multi Charity Pot if they satisfy the following criteria:
- They have been punctual in providing feedback when requested by MyTenDays
- The feedback they have provided has been consistently high quality feedback
- They have specific projects funded largely or fully by MyTenDays
- They have had live campaigns on MyTenDays for at least two consecutive years.
- Once a charity demonstrates all the above, they may be considered by MyTenDays' board for an allocation of the multi charity pot. The decision for allocations is entirely at the discretion of the board, and certain exceptions may arise depending on the needs assessment at the time.
Our Charity has previously used MyTenNights or MyTenDays. What do we need to do to join this year?
Please visit www.charity.shamaazi.com. You can log into your Charity Dashboard using your credentials from last year. You do not need to set up a new account. Once you have logged in, you should see a light blue MyTenDays card. Click Join and you will be prompted to set up your Causes. If the light blue MyTenDays card is not accessible, please email the Charity Support Team on contact@shamaazi.com who will be able to resolve this for you.
We have not used MyTenNights or MyTenDays before. How can my charity sign up for the next campaign?
Please visit www.charity.shamaazi.com to register for the next MyTenNights or MyTenDays campaigns.
What is the url to our unique donation page?
If you wish to send your donors directly to your donation page, your link will usually be in the format- www.mytendays.com/YOUR-CHARITY-ID-HERE You can locate your Charity ID when you log into the Charity Dashboard.
How can my charity feature on the homepage of MyTenDays?
The Homepage Charities are invited to participate in the MyTenDays campaign each year and are primarily the top 10 best performing charities (in terms of donor count) from the previous campaign. We may, at our own discretion, add additional criteria to make the selection process more fair going forwards; such as rewarding charities that provide consistent and high quality feedback with the higher slots on our site.
How do we install the widget on our website?
Please visit our documentation here https://charity.shamaazi.com/widget?tab=mytendays for full instructions on how to install the widget onto your website.
When will our charity page go live?
Your page won’t go live until the campaign launches, the week beginning 5th June 2023. Once the campaign is live, your charity page will go live as soon as you have at least one active campaign set up for MyTenDays.
How can I manage my charity’s account with MyTenDays?
You can view and manage your campaign from your Charity Dashboard at www.charity.shamaazi.com.
Does MyTenDays charge any commission on donations?
No. We take no money from donations for ourselves. Your charity will receive all donations made, minus our 3rd party fees; i.e. Stripe and DAF fees. Please see our General FAQs for more on our DAF fees.
If you are a Homepage Charity, you will be invoiced post campaign for our marketing services. We require that the invoice is settled with funds received outside of the donations raised through MyTenDays. We have kept our fees minimal and they are only taken to ensure we have the resources available to provide you with a consistent and reliable service.
There is an exception for Canadian Homepage Charities. MyTenDays will invoice our Canadian DAF partner on behalf of your charity. The DAF will pay MyTenDays directly, by deducting our fees from your donations to cover the marketing fees. You will be required to replenish the funds with an equal amount, so as to ensure your charity receives all of the donations intended for your MyTenDays Causes.
Charities outside of Canada may make an application to pay their invoice as a deduction from their donations, instead of a separate payment where they deem it more efficient to do so. MyTenDays will determine on a case-by-case basis whether to facilitate such an exception. Where it is optimal for your donation, i.e. where it is cheaper for both MyTenDays and the charity, MyTenDays may at its discretion deduct its marketing fees from your donation rather than ask the charity to settle a separate invoice.
Does MyTenDays offer match funding for charities?
Yes. Givematch will be integrated on checkout for MyTenDays. Match funding credit will be provided by Shamaazi.
Is MyTenDays GDPR compliant?
Yes. Please read more about how we process and protect donor data here.
Is MyTenDays a registered charity?
No. We are a private limited company.
Is MyTenDays independent?
Yes.
How does our charity contact MyTenDays for further support?
If your question is not answered here, please email our Charity Support Team at contact@shamaazi.com