FAQs
Everything you need to know about our products. Jump to:
General
General
We've registered as a charity on the platform - what happens next?
Once you register, your account will need to be verified. We will update you if we need more information and when the verification checks are complete.
What verification is carried out on our charity for approval?
We carry out a number of verification checks to ensure that you are a registered charity and that the person who is making the application represents the charity. We may also be in touch for additional information and documentation. Please supply any requested information or documentation as quickly as possible to speed up your application. You will be notified once the checks have been carried out and you will be invited to continue onboarding.
Our charity has been approved, what happens next?
Once your charity is verified, you will need to log into your Charity Dashboard to complete the onboarding process. Support is available with this from our Charity Support Team contact@shamaazi.com.
What are Donor Advised Funds (DAF) and how do MyTenNights and MyTenDays use them?
We have partnered with a network of Donor Advised Funds (DAF) around the world to increase financial security for our charity partners and improve visibility for our donors. We aggregate all donations made during each campaign into a central account at the Shamaazi Foundation, which sits under a Donor Advised Fund (DAF) partner, specific to your country. When you initially register with us, the DAF in your country may be in touch with you directly to talk you through their requirements to ensure all their due diligence is completed fully.
When do payouts happen?
The DAF in your country will be in touch post campaign to arrange the transfer of funds. Be prepared to provide information about how the funds raised through the MyTenNights and MyTenDays platforms will be distributed and how they will be used to benefit your charity, before the funds are onward gifted.
Are there any 3rd party fees associated with Donor Advised Funds?
For all non-UK charities, there will be an additional 3rd party fee associated with the DAF arrangement. They are as follows (in your local currency):
Australian charities
5% for the first $150,000 AUD
3% for the next $500,000 AUD
1% for the next $650,000 AUD
0.5% for amounts over $1.3m AUD
US charities
5% for the first $100,000 USD
3% for the next $400,000 USD
1% for the next $500,000 USD
0.5% for amounts over $1m USD
Canadian charities
3% flat rate for all donations received.
This 3rd party fee will be deducted by the DAF before the funds are onward gifted to you post-campaign.
There is a cost for UK registered charities, which will be absorbed by MyTenNights and MyTenDays for the 2023 Ramadan campaigns. UK registered charities will not need to cover this cost.
Are there any other fees to pay?
Stripe is our payment provider. Where donors have not covered the variable fee Stripe charges for processing payments, these fees will be deducted from your donations. Stripe fees may vary for each region. Stripe fees are taken first, and will be charged on your donation at source.
We recommend suggesting to your donors that they pay these fees to ensure your charity receives the maximum amount of donations.
Do we share donor data with charities?
In compliance with GDPR, we only share data that is consented by donors. If donors do consent, you will receive all relevant donor data with your report download at the end of the campaign. If they do not consent, their information will not be shown in the reports.
Our Homepage Charity partners can also obtain further data on donations subject to signing our Data Protection Agreement.
What donor data can the charities expect to receive from us?
We will share the following data with you, subject to consent preferences from donors:
- Donation amount
- Donation cause
- Tax preference
- Marketing preference
- Email address
- Country
- First name
- Last name
How will we receive donor data?
You will be able to download reports from your Charity Dashboard. These will be made available no sooner than 14 days from the end of the campaign.
What do the fields on the donor data reports mean?
Please refer to our Report Fields guidance here.
Tax Receipts
During the process of automating the donations, we ask donors to indicate their personalised preferences (including whether you would like to receive a tax receipt).
All tax receipts will be issued by our DAF partners, not your charity. This is because the donation is technically being made to the DAF, and being onward-gifted to your charity. Your donors will still see that their donation is being made to your charity, yet it will also be clear to them that the vehicle through which this is happening is the said DAF partner.
All non-UK donors will receive tax receipts from our DAF partners before the end of the tax year. They are also able to request these from our Donor Support Team at any time after the campaign has ended.
UK donors are able to receive tax receipts upon request.
Are donor payments secure?
Yes. We take security seriously and meet the security standards of the EU PSD2 directives. All our payments are processed through our payment provider, Stripe. We do not store any card details on our database.
We can't remember our password - How can we log in?
The Charity Dashboard does not require you to set your own password. Instead, a one time password for your account is issued each time you want to log in. Click here, enter the email address you used to register last year. A pass code will be sent to you. Please note the password can only be used once and does expire if not used within 15 minutes.